Legal
Privacy Policy
1. What we collect
When you place an order we collect your first name, surname, email address, mobile number, optional stable or company name, your delivery address and any delivery instructions you give us, together with the details of your order.
2. What we never collect
We never receive or store your card number, expiry date or CVV. All card data is handled directly by our secure payment provider.
3. Why we use it
Your information is used only to process, pack, deliver and support your order, to keep accounting records required by law, and — only if you opt in — to send you occasional product news and care tips.
4. Marketing consent
Marketing messages are optional and never bundled with your order consent. If you opt in we record the date you consented. You can ask us to stop at any time.
5. Who we share it with
We share only what is necessary with our courier partner to deliver your order, and with our payment provider to process your payment. We do not sell your personal information.
6. Security
Your order data is stored in a secured database with access rules that ensure you can only see your own orders. Administrative access is restricted to authorised Equine Relief staff.
7. Your rights
Under the Protection of Personal Information Act (POPIA) you may request access to, or correction or deletion of, the personal information we hold about you. Contact us through the contact page on this website.
8. Retention
Order and invoice records are retained for the period required by South African tax and consumer protection law.